ck544 Privacy Policy
Your privacy matters to us. This Privacy Policy explains in plain, formal English what personal data ck544 collects, why we collect it, how we use and protect it, and what rights you have over your own information. We encourage you to read this document in full before creating an Account or making a deposit.
1 Introduction
Welcome to ck544. ck544 ("we", "us", "our", or "the Platform") is committed to protecting and respecting the privacy of every individual who visits, registers on, or interacts with the ck544 website at https://ck544.io (the "Platform"). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
This Privacy Policy applies to all users of the ck544 Platform, including visitors who browse without registering, registered Account holders, and players who actively deposit and wager on the Platform. It covers personal data collected through the website, through customer support interactions, and through any other channel by which you communicate with ck544.
Please read this Privacy Policy carefully before using the Platform or submitting any personal data to us. By accessing the Platform, registering an Account, or making a deposit, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree to this Privacy Policy, you must not use the Platform.
Summary: ck544 collects only the personal data necessary to operate a safe, compliant, and enjoyable betting and casino platform for players in Bangladesh. We do not sell your personal data to third parties. We protect your information using industry-standard security measures including 256-bit SSL encryption.
2 Data Controller
For the purposes of applicable data protection legislation, ck544 is the data controller in respect of all personal data collected through or in connection with the Platform. As data controller, ck544 determines the purposes for which and the manner in which your personal data is processed.
All data protection enquiries, access requests, erasure requests, and formal complaints relating to the handling of personal data by ck544 should be directed to our support team using the contact details provided in Section 15 of this Privacy Policy.
ck544 processes personal data primarily in connection with the operation of an online betting and casino platform serving players located in Bangladesh. All operations are conducted in Bangladesh Standard Time (BST, UTC+6) and all monetary amounts are handled in Bangladeshi Taka (৳).
3 Personal Data We Collect
ck544 collects and processes the following categories of personal data, depending on your level of interaction with the Platform:
3.1 Identity and Contact Data
- Full legal name as it appears on your government-issued identification document;
- Date of birth (collected to verify that you are aged 21 or above);
- Residential address in Bangladesh, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or other);
- Mobile phone number registered in Bangladesh;
- Email address;
- Scanned copies or photographs of government-issued identification documents (National ID card, passport, or driving licence) submitted for KYC verification.
3.2 Account and Transaction Data
- Username and encrypted password hash;
- Account registration date and time;
- Deposit history, including payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank), transaction amounts in Bangladeshi Taka (৳), and timestamps;
- Withdrawal history, including destination payment method, amounts in ৳, processing status, and timestamps;
- Betting and gaming history, including game titles, bet amounts, outcomes, and session durations;
- Bonus and promotional offers claimed, wagering progress, and expiry status;
- Account balance and transaction ledger.
3.3 Technical and Device Data
- IP address at the time of registration and at each subsequent login;
- Device type, operating system, and browser type and version;
- Device identifiers where available;
- Time zone settings and language preferences;
- Pages visited on the Platform, time spent on each page, links clicked, and navigation paths;
- Error logs and diagnostic data generated during your Platform sessions.
3.4 Communications Data
- Records of all communications between you and ck544, including live chat transcripts, email correspondence, and WhatsApp messages;
- Support ticket contents, complaint details, and resolution notes;
- Survey responses and feedback submitted voluntarily by you.
3.5 Responsible Gaming Data
- Deposit limits, session time limits, and reality check settings configured by you;
- Cool-off period and self-exclusion requests, including the duration and effective date;
- Responsible gaming tool usage history maintained for regulatory and audit purposes.
We do not collect: ck544 does not collect or store full payment card numbers. Card payment processing is handled by PCI-DSS compliant third-party payment processors who transmit only tokenised references back to ck544. Mobile wallet (bKash, Nagad, Rocket, Upay) transactions are handled via secure API integrations with the respective providers.
4 How We Collect Personal Data
ck544 collects personal data through the following means:
- Direct submissions: Data you provide when registering an Account, completing KYC verification, making a deposit or withdrawal request, contacting support, or participating in a promotion;
- Automated technical collection: Data collected automatically when you access the Platform, including IP addresses, device identifiers, cookies, and session analytics (see Section 7 for full cookie details);
- Payment providers: Transaction confirmation data returned by bKash, Nagad, Rocket, Upay, and other payment processors upon completion of a deposit or withdrawal;
- Identity verification services: Data returned by third-party KYC and document verification services used to confirm the authenticity of identity documents you submit;
- Fraud and risk detection systems: Data generated by automated risk-scoring and fraud-detection tools that analyse Account activity patterns for anomalies;
- Communications platforms: Data contained in messages you send to ck544 via live chat, email, or WhatsApp.
5 Purpose and Legal Basis for Processing
ck544 processes your personal data for specific, clearly defined purposes. The table below sets out each processing purpose and the corresponding legal basis:
| Purpose of Processing | Legal Basis |
|---|---|
| Creating and managing your Account, verifying your identity (KYC), and processing your deposits and withdrawals | Performance of contract — necessary to provide the services you have requested |
| Verifying that you are aged 21 or above before allowing betting activity | Legal obligation — age verification is a mandatory compliance requirement |
| Detecting, investigating, and preventing fraud, money laundering, and other financial crime | Legal obligation and legitimate interests — protecting ck544 and its users from financial crime |
| Providing customer support, responding to complaints, and resolving disputes | Performance of contract and legitimate interests |
| Administering and enforcing responsible gaming tools, including self-exclusion and deposit limits | Legal obligation and legitimate interests — player protection |
| Sending transactional communications such as deposit confirmations, withdrawal updates, and security alerts | Performance of contract — these communications are necessary for Account operation |
| Sending marketing communications about ck544 promotions, bonuses, and new features | Consent — you may withdraw consent at any time (see Section 12) |
| Analysing Platform usage to improve performance, user experience, and game offerings | Legitimate interests — improving our services for all users |
| Maintaining audit logs and records for regulatory and legal compliance purposes | Legal obligation — records must be retained in accordance with applicable laws |
Note on Legitimate Interests: Where ck544 relies on legitimate interests as the legal basis for processing, we have assessed that our legitimate interests are not overridden by your rights and interests. You have the right to object to processing based on legitimate interests — see Section 10 for details.
6 Data Sharing and Disclosure
ck544 does not sell, rent, or trade your personal data to any third party under any circumstances. We share your personal data only in the limited circumstances described below:
6.1 Payment Processors
We share necessary transaction data with our payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank — solely for the purpose of processing your deposits and withdrawals. Each payment partner processes data only as required to execute the relevant transaction and is bound by their own data protection obligations.
6.2 Game Suppliers
We share limited gameplay session data with our licensed game suppliers — including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — to facilitate live game connections, resolve game result disputes, and maintain game integrity. Game suppliers do not receive your full identity or financial data; they receive only the session identifiers required to operate the game.
6.3 Identity Verification Providers
We share the identity documents you submit during KYC verification with our third-party document verification service providers solely for the purpose of confirming the authenticity of those documents. These providers are contractually bound to process your data only for this purpose and to maintain appropriate security standards.
6.4 Fraud Detection and Risk Services
We share certain behavioural and transactional data with specialist fraud detection and anti-money laundering service providers. These providers analyse patterns to identify potentially fraudulent or suspicious activity and return risk scores or alerts to ck544. They do not use your data for any purpose other than the risk analysis service they provide to us.
6.5 Legal and Regulatory Authorities
ck544 will disclose personal data to law enforcement agencies, financial intelligence units, courts, or other competent authorities if required to do so by applicable law, by a court order, or in connection with an investigation into financial crime, fraud, or match-fixing. ck544 will cooperate fully with any such request and will notify affected users where permitted by law to do so.
6.6 Business Transfers
In the event of a merger, acquisition, or sale of all or a substantial part of ck544's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users via the email address associated with their Account prior to any such transfer and will ensure that the receiving entity provides equivalent privacy protections.
No international transfers without safeguards: Where personal data is transferred to or processed by a service provider located outside Bangladesh, ck544 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that applied within Bangladesh.
7 Cookies and Tracking Technologies
ck544 uses cookies and similar tracking technologies on the Platform to deliver core functionality, improve user experience, and analyse Platform performance. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies do not contain executable code and cannot be used to access files on your device.
7.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Required for core Platform operation, including session management, login authentication, security token validation, and anti-fraud checks | Session / up to 24 hours |
| Functional | Remembers your preferences such as language settings, preferred payment method, and game lobby layout | Up to 12 months |
| Analytics | Collects aggregated, anonymised data about how users navigate the Platform, which pages receive the most visits, and where errors occur, to help us improve the Platform | Up to 24 months |
| Security | Supports new-device SMS verification flows, detects suspicious login attempts, and helps prevent account takeover | Session / up to 30 days |
7.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain types, or delete cookies after each session. Please note that disabling strictly necessary cookies will prevent core Platform features — including login and deposit functions — from operating correctly. Instructions for managing cookies in common browsers are available in each browser's help documentation.
ck544 does not use cookies for behavioural advertising or to build profiles for sale to third-party advertisers.
8 Data Retention
ck544 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation. The key retention periods applied by ck544 are as follows:
- Active Account data: Retained for the duration of your Account and for a period of at least five (5) years following permanent Account closure, in accordance with anti-money laundering record-keeping requirements;
- KYC identity documents: Retained for a minimum of five (5) years from the date of submission or from Account closure, whichever is later;
- Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
- Customer support communications: Retained for three (3) years from the date of the relevant support interaction;
- Responsible gaming records: Self-exclusion records are retained indefinitely to prevent re-registration during an active exclusion period. Other responsible gaming tool records are retained for five (5) years;
- Technical and device logs: Retained for twelve (12) months from the date of collection, except where specific logs are required in connection with a fraud investigation or legal proceeding;
- Marketing preferences: Retained until you withdraw consent or close your Account, whichever is earlier.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is applied, the resulting data may be retained indefinitely for statistical and analytical purposes.
9 Data Security
ck544 takes the security of your personal data seriously and employs a layered set of technical and organisational security measures to protect it against unauthorised access, disclosure, alteration, and destruction.
9.1 Technical Measures
- 256-bit SSL/TLS encryption applied to all data transmitted between your device and the ck544 Platform, ensuring that your credentials, payment data, and personal information cannot be intercepted in transit;
- Password hashing using industry-standard one-way cryptographic algorithms — ck544 does not store your password in readable form and our staff cannot retrieve it;
- New-device SMS verification triggered automatically when your Account is accessed from a device or IP address not previously associated with your Account, providing a second layer of identity confirmation;
- Automated fraud and anomaly detection monitoring Account activity in real time for patterns consistent with unauthorised access, credential stuffing, or account takeover;
- Encrypted data storage for sensitive personal data fields, including identity document images and payment references;
- Regular security audits and penetration testing conducted by qualified information security professionals to identify and remediate vulnerabilities.
9.2 Organisational Measures
- Access to personal data is restricted on a strict need-to-know basis; only those staff members whose role requires access to specific data categories are granted that access;
- All staff with access to personal data receive mandatory data protection training;
- Third-party service providers with access to personal data are vetted and contractually required to maintain security standards equivalent to those applied by ck544;
- Data breaches are subject to a formal incident response procedure, including prompt notification to affected users where required.
Your responsibility: While ck544 takes every reasonable technical precaution to secure your data, the security of your Account also depends on you maintaining the confidentiality of your login credentials. Do not share your username or password with any third party. If you suspect your Account has been compromised, contact ck544 support immediately at [email protected].
10 Your Rights
Subject to applicable law, you have the following rights in respect of the personal data that ck544 holds about you:
- Right of Access: You may request a copy of the personal data ck544 holds about you, along with information about the purposes for which it is processed, the categories of data held, and the recipients to whom it has been disclosed.
- Right to Rectification: You may request that ck544 correct any inaccurate or incomplete personal data held about you. Certain data corrections (for example, changes to your registered name or date of birth) may require submission of supporting documentary evidence.
- Right to Erasure: You may request that ck544 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to ck544's legal obligation to retain certain data for the minimum periods described in Section 8.
- Right to Restriction: You may request that ck544 restrict the processing of your personal data in certain circumstances, such as while the accuracy of data is being contested or while an objection is being assessed.
- Right to Data Portability: Where processing is based on your consent or on a contractual basis and is carried out by automated means, you may request that ck544 provide your personal data in a structured, commonly used, machine-readable format.
- Right to Object: You may object to the processing of your personal data where ck544 relies on legitimate interests as the legal basis. ck544 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for legal claims.
- Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
To exercise any of the above rights, please submit a written request to ck544 support via email at [email protected] with the subject line "Data Rights Request". ck544 will respond to all verified data rights requests within 30 calendar days of receipt. We may ask you to verify your identity before processing any data rights request as a security measure.
11 Children's Privacy and Underage Users
The ck544 Platform is strictly intended for individuals who are 21 years of age or older. ck544 does not knowingly collect, process, or store personal data relating to any person under the age of 21. Age verification is enforced at the point of registration and is confirmed again as part of the KYC process prior to any withdrawal being processed.
If you believe a minor has registered: If you have reason to believe that a person under the age of 21 has created an Account on the ck544 Platform using false information, please contact us immediately at [email protected]. ck544 will investigate the matter promptly. Any Account found to have been registered by or on behalf of a person under 21 will be closed immediately, all funds frozen, and all associated personal data deleted except to the extent required to be retained for regulatory or legal purposes.
12 Marketing Communications
With your explicit consent, ck544 may send you promotional communications about bonuses, new games, seasonal offers (such as Eid, Pohela Boishakh, or BPL-season promotions), and other ck544 services. Marketing communications may be delivered via email, SMS to your registered Bangladesh mobile number, or WhatsApp message.
You may withdraw your consent to receive marketing communications at any time by:
- Clicking the "Unsubscribe" link included in any marketing email;
- Updating your communication preferences in your Account settings;
- Contacting ck544 support via live chat or email at [email protected] and requesting removal from marketing lists.
Withdrawal of consent for marketing communications will not affect the delivery of transactional messages that are necessary for Account operation, such as deposit confirmations, withdrawal status updates, and security alerts. These transactional communications cannot be opted out of while your Account remains active, as they are required for the performance of our contract with you.
ck544 does not share your contact details with third-party marketers. All promotional communications are sent directly by ck544 and relate exclusively to ck544 products and services.
13 Third-Party Links
The ck544 Platform may contain references to the names of third-party organisations such as game suppliers (Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe) and payment providers (bKash, Nagad, Rocket, Upay) in the context of describing services available on the Platform. These references do not constitute hyperlinks to external websites.
ck544 does not include outbound hyperlinks to external third-party websites on the Platform. If any third-party website is referenced elsewhere in communications from ck544, please note that ck544 has no control over the content, privacy practices, or data handling of external websites and accepts no responsibility for them. You should review the privacy policy of any external service before submitting personal data to it.
14 Changes to This Privacy Policy
ck544 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the features available on the Platform. The "Last Updated" date at the top of this page will be revised to reflect the most recent version.
Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — ck544 will notify registered users via the email address associated with their Account at least seven (7) days before the updated Privacy Policy takes effect, except where immediate change is required by law or by urgent security considerations.
Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement and acceptance of the changes. If you do not accept the updated Privacy Policy, you must cease using the Platform and may request Account closure by contacting ck544 support. Previous versions of this Privacy Policy are available upon request.
15 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to ck544's handling of your personal data, please contact us through the following channels:
- Email: [email protected] — for data rights requests, please use the subject line "Data Rights Request"; for general privacy enquiries, use "Privacy Enquiry".
- Live Chat: Available 24/7 on the Platform after login. Average response time under 3 minutes.
- WhatsApp: +880 1700 000000 — displayed as contact information only; not a clickable link.
ck544 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 calendar days. For complex data rights requests, we may request additional information from you to verify your identity before processing the request.
Commitment to Privacy: ck544 treats the protection of your personal data as a core operational responsibility, not merely a legal obligation. We are committed to processing your data transparently, using it only for the purposes described in this Privacy Policy, and providing you with meaningful control over how it is used. All players must be aged 21 or above.
How ck544 Handles Your Privacy
Six key principles that define how ck544 approaches data protection for every player in Bangladesh.
We Never Sell Your Data
ck544 does not sell, rent, or trade your personal data to any third party under any circumstances. Your information is used exclusively to operate and improve your experience on the ck544 Platform — nothing else.
256-bit SSL Encryption
Every connection between your device and the ck544 Platform is protected by 256-bit SSL encryption. Your login credentials, payment details, and personal information are transmitted securely at all times.
Age Verification — 21+ Only
ck544 enforces strict age verification at registration and again during KYC. No betting or withdrawal activity is permitted until your age has been confirmed. The Platform is exclusively for players aged 21 and above.
You Control Your Data
You have the right to access, correct, restrict, or delete your personal data at any time. Submit a request to [email protected] and ck544 will respond within 30 calendar days. Your data rights are real and actionable.
Clear Retention Limits
ck544 keeps your data only for as long as legally required — typically five years for financial records. When retention periods expire, data is securely deleted or anonymised, never held indefinitely without purpose.
Opt Out of Marketing Anytime
Marketing communications are consent-based. You can unsubscribe from promotional emails, SMS, and WhatsApp messages at any time via Account settings or by contacting support. Withdrawal of consent takes effect immediately.
Have Questions About Your Privacy?
Our support team is available 24/7 to answer any privacy or data protection questions. You can also explore our FAQ, review our Responsible Gaming policy, or log in to manage your Account settings and data preferences.